Lots of my job is answering customers’ questions and helping them to find various items hidden through out the store. Sometimes it’s because items are hard to find, and other times people just have a hard time finding them.
Hard to find:
-Soy milk (located in a special section of the store)
-Car windshield scrapers (located by the recycling center)
Hard time finding:
-Peanut butter (despite the fact that the aisle is labeled “peanut butter”)
-Canned vegetables (I was asked where they were as I was putting them on the shelves)
-Aluminum foil (3 people have asked me while standing in front of the aluminum foil)
I admit that it’s hard to find stuff in the store. And I’ve figured out what the problem is. Things are perfectly logical, as long as you start at the same logic jumping off point as the store does.
For example, say you are looking for sandwich bags. You may think—plastic bags, those would be with the garbage bags, or perhaps with the Tupperware. You would be wrong. You started in the wrong place. Instead, you should look in Aisle 4: the baking goods aisle. There you’ll find cake mixes, flour, sugar, one use baking pans, plastic wrap (for keeping those goodies fresh) and sandwich bags (since they should be by the plastic wrap). Since that aisle has flour and baking mixes, it also has the pancake mixes. And where you have pancake mixes, you have syrup (did you think the syrup would be in the aisle with the breakfast foods? You were wrong). Aisle 4 also has vegetable oil for cooking. And since it has one kind of oil, of course it also has canola oil, peanut oil and olive oil. You might not use all of that for baking, but you can’t split up the oils. That would be illogical.
Learning the logic of the store is taking some time, but it gives me something to ponder as I stack the salsa on the other side of the store from the chips….
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Ah...Kroger logic!
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